Refund policy

We have a 30-day return policy. You have 30 days after receiving your StowFold storage bags to request a return.

To be eligible for a return, your item must be unused, undamaged, and in its original packaging. You will need your order number or proof of purchase.

To start a return, contact us at support@stowfold.com or use our Contact Us page. Include your order number and the reason for your return.

If your return is accepted, we will email you return instructions and, when applicable, a return shipping label. Return address details will be provided at that time. Items sent back without prior approval will not be accepted.

You can always contact us for any return question.

Damages and issues

Please inspect your order when it arrives. Contact us immediately if an item is defective, damaged, or if you received the wrong product so we can make it right.

Non-returnable items

We cannot accept returns on items that show signs of use, damage caused after delivery, or orders shipped to an incorrect address provided by the customer. Gift cards are non-refundable.

Exchanges

The fastest way to get a different quantity or bundle is to return the original order (once approved) and place a new order for the items you need.

European Union 14-day cooling-off period

If your order ships to the European Union, you may cancel or return your order within 14 days of receiving it, for any reason. Items must be unused and in original packaging with proof of purchase.

Refunds

After we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@stowfold.com.